General Terms & Conditions


General terms and conditions of, Claudia Amrhein, towards consumers (general terms and conditions consumers)

§1. General
(1), Claudia Amrhein, Langkofelweg 12, D-86316 Friedberg (hereinafter: "Seller"), towards her customers, provided they are consumers.
(2) The business relationships between the seller and the customer are subject to the law of the Federal Republic of Germany to the exclusion of the UN sales law.
(3) The contract language is German.
§ 2 Contents of the contract and conclusion of the contract
(1) The seller offers its customers various products for sale, in particular spare parts and accessories for drinking water treatment as well as goods in connection therewith.
(2) If the customer orders via the online shop, the purchase contract is concluded when the seller accepts the customer's order. The receipt and acceptance of the order are confirmed to the customer by email.
(3) A customer also has the option of inquiring about a specific item from the seller by phone or by e-mail, fax or letter. After receiving such a request, the seller will submit a corresponding offer to the customer by e-mail, letter or fax. A contract is only concluded when the customer accepts this offer.
§ 3 prices, shipping costs, sales tax and payment
(1) For orders via the online shop, the prices stated there apply. These include the statutory sales tax plus shipping costs, which the customer will be informed of in detail before the order is placed. For orders outside of the online shop (see Section 2, Paragraph 3), the prices stated in the seller's offer apply, also including statutory sales tax and plus shipping costs.
(2) The amount of the shipping costs depends on the weight and dimensions of the goods as well as the desired destination: see
(3) The delivery of the customer by the seller takes place at the request of the customer against prepayment (transfer, PayPal, direct debit, credit card). If the customer chooses to pay in advance by bank transfer, payment is due no later than 1 week after the conclusion of the contract. If a customer defaults on his payment obligations, the seller can demand compensation and / or withdraw from the contract in accordance with the statutory provisions.
(4) The seller always issues an invoice to the customer, which is handed over to him upon delivery of the goods or otherwise in text form.
§ 4 delivery and transfer of risk
(1) Unless otherwise contractually agreed, the ordered goods will be delivered to the address specified by the customer. The seller reserves the right to make a partial delivery, provided that this appears advantageous for a speedy processing and the partial delivery is not exceptionally unreasonable for the customer. Additional costs resulting from partial deliveries will not be charged to the customer.
(2) The availability of the individual goods is indicated in the item descriptions in the online shop. Unless otherwise expressly agreed, the seller dispatches goods in stock within 5 working days after the conclusion of the contract (in the case of advance payment by bank transfer: within 5 working days after receipt of payment). If the goods are marked as not in stock in the online shop, the seller will endeavor to deliver as quickly as possible. Information provided by the seller on the delivery period is non-binding, unless, in exceptional cases, the delivery date has been bindingly promised by the seller.
(3) The delivery period is extended appropriately in cases of force majeure and other obstacles beyond the control of waterhouse24, insofar as these affect the completion or delivery of the delivery item. This also applies if the circumstances at suppliers of waterhouse24.
(4) The risk of accidental loss and accidental deterioration of the goods is transferred to the customer when the goods are handed over.
§ 5 Instructions on the right of withdrawal for distance contracts
Right of withdrawal
You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or - if the item is given to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Para 1 and 2 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.
The revocation must be sent to: waterhouse24, Claudia Amrhein, Langkofelweg 12, D-86316 Friedberg Email:
Consequences of cancellation 
In the case of an effective revocation, the mutually received services must be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the received service and benefits (e.g. benefits of use) or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free of charge. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of cancellation or the goods, for us with their receipt.
[End of revocation]
General information
1. Please avoid damaging and contaminating the goods. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
2. Please do not send the goods back to us carriage forward, if possible. We will also be happy to reimburse you for the postage costs in advance, provided you do not have to pay them yourself.
3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
§ 6 Retention of Title, Offsetting and Right of Retention
(1) The delivered goods remain the property of the seller until all claims from the contract have been met.
(2) The customer is only entitled to offset if his counterclaims have been recognized by the seller or have been legally established. The customer is only authorized to exercise a right of retention if his counterclaim is based on the same contractual relationship.
§ 7 Liability for material and legal defects, behavior in the event of transport damage
(1) The statutory provisions apply to the warranty with the proviso that the warranty period for the purchase of used goods is 1 year. The shortening of the warranty period does not apply if the seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods, and also not for claims for damages by the customer aimed at compensation for physical injury or damage to health due to a defect for which the seller is responsible or which are based on willful or grossly negligent negligence on the part of the seller or its vicarious agents.
(2) If goods are delivered with obvious damage to the packaging or the content, the customer should immediately notify the carrier / freight service provider and immediately by email or in any other way (fax / post) without prejudice to his warranty rights according to Paragraph 1. Contact the seller so that she can protect any rights vis-à-vis the freight forwarder / freight service.
§ 8 Disclaimer of Liability
(1) Claims for damages outside of liability for material and legal defects can only be asserted against the seller in the event of intent or grossly negligent behavior. The exclusion of liability does not apply in the event of injury to life, limb or health or in the event of a breach of essential contractual obligations. Except in the case of intent, gross negligence and damage resulting from injury to life, limb or health, the seller's liability is limited to the amount of damage typically foreseeable at the time the contract was concluded.
(2) Liability under the Product Liability Act and other mandatory statutory provisions remains unaffected.
(3) Liability for content
The contents of our pages were created with great care. However, we cannot accept any liability for the correctness, completeness and topicality of the content. As a service provider, we are responsible for our own content on these pages in accordance with general law in accordance with Section 7 (1) of the German Telemedia Act (TMG). According to §§ 8 to 10 TMG, as a service provider, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which we become aware of a specific legal violation. As soon as we become aware of such legal violations, we will remove this content immediately.
(4) Liability for links
Our offer contains links to external third-party websites over whose content we have no influence. Therefore, we cannot accept any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time they were linked. No illegal content was found at the time the link was created. A permanent control of the content of the linked pages is not reasonable without concrete evidence of a violation of the law. As soon as we become aware of legal violations, we will remove such links immediately
§ 9 data protection
(1) The customer is aware and agrees that the personal data required to process the order will be stored by the seller on data carriers. The customer expressly consents to the collection, processing and use of his personal data. The stored personal data will of course be treated confidentially by the seller. The collection, processing and use of the customer's personal data takes place in compliance with the General Data Protection Regulation (GDPR) and the Telemedia Act (TMG).
(2) The customer has the right to revoke his consent at any time with effect for the future. In this case, the seller is obliged to delete the customer's personal data immediately. In the case of ongoing order processes, the deletion takes place after the order process has been completed.
(3) Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other data stored by Google. You can prevent the installation of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you declare that you consent to the processing of the data collected about you by Google in the manner described above and for the purpose set out above.
(4) Safety notice
We endeavor to save your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by email, we cannot guarantee complete data security, so we recommend that you send confidential information by post.
§ 10 place of jurisdiction
For all current and future claims from the business relationship, the exclusive place of jurisdiction is that of the seller. The same place of jurisdiction applies if the buyer does not have a general place of jurisdiction in Germany, has moved his domicile or usual place of residence outside of Germany after conclusion of the contract, or if his usual place of residence is not known at the time the action is brought.